What is maintenance?

It service

What is maintenance?

What happens after the product or service implementation? Who and how to control its life after launch day? Interested? Let’s get it! 

We believe that maintenance is a vital part of taking care of your product or service. That’s why we call this form as a health care for your business. But before we start proving that point of view, let us dive deeper into the maintenance itself.  

For what kind of information, you can search in this this article:  

  • Definition of IT Maintenace.
  • 4 fields of Maintenance and how they work.
  • Complementarity as one of the features of maintenance.

Let’s look closer on fields that need to be discovered to understand why this is such an important part of your product’s daily life after its implementation.

What is maintenance?

Normally, it’s a process of taking care of something that was launched, looking at its growth and preventing eventual mistakes. These all actions are taken to keep your product or service up to date, working properly so it generates income and other effective results. This practice is used in various industries like constructing, chemical, agriculture etc.

For applications and software in the IT industry, it’s being treated similarly. IT maintenance is a valid part of your product or service life cycle that includes correction and development. The improvement often uses new technologies to implement innovations that influence the effectiveness and fresh outlook on a performance. To celebrate success of an employed project it’s necessary to continue working on the product or serve, watching it over, modifying and updating the product or service that can keep up with changing environments and clients’ needs. 

Following that mindset, you might have noticed that each electronic device need maintenance to function properly. Its life doesn’t end on the big day of launching, I would rather say it beings with the moment. The real challenge starts when your product or service faces circumstances outside of your company.

Some of the strongest conditions like environment, people become very influential and make impact on your product or service to the point that it needs to be considerate when you plan to take actions.

In fact, due to its importance and complexity, IT maintenance requires special attention and professional care.

Fields of maintenece

There are 4 fields where maintaining your services might be helpful.

1. Correct bugs – a reactive approach to fix what hasn’t been done well.

The most basic practice of maintenance is fixing what wasn’t performed in the desirable way. There are some cases of solutions that maybe didn’t go as it was planned and desired first but eventually, they came with great results. However, it doesn’t happen frequently, so it’s worth emphasising the negative influence that might overshadow your product or service.

Not every issue can be predicted or prevented. Some things happen out of sudden, the other might be inevitable, comes in the least expected moment or be a consequence of previous actions. Even if you’ve been prepared for potential events, you need to keep that in your mind.

One of the most helpful features to deal in though time is the quick reaction. The whole purpose of such actions is to not let the issue take over the control on your product or service. You’ve worked hard on these things so it could be painful to see that few things collapsed just because you couldn’t be flexible enough to fix it on time.

This kind of consideration is important to avoid making mistakes that can turn into bigger problems. Finding what affects your product, its elements or service helps to prevent facing the same difficulties in the future. It’s on you to decide which solution can help to gain optimal conditions all over again. For sure it depends on what needs to be repaired or replaced but also the resources you operate with and specialists in your company.

2. Prevent situations – with daily system monitoring you can catch small issue before it becomes truly problematic.

Somehow, we find the time to work on stuff that breaks, but we don’t do enough with the elements that keeps those things from breaking or do enough beforehand in general. It’s a well-known fact that it’s way better to find the source of a problem instead of battling with its effects.

Care is a value that for sure is expensive in various areas but most important, it’s also cost-effective. Here’s where preventive practices should be implemented. Systematic check-ups that were planned and scheduled beforehand are the answer to be a step ahead of the undesired issue that might or might not occur. But it’s always better to keep your hand on the pulse.

Scheduled maintenance is any task that got assigned to a specialist with a deadline. The primary goals of scheduled maintenance are to reduce reactive maintenance, equipment failure, and prevent some unexpected or frequent situations. With your goals, time frame and tools being set to the plan you can see how your business is flourishing.

Preventing possible failures leads to improving the functioning of a system, lengthen the useful life of the different elements of the product or what belongs to the processes in a service.

Operations such as the creation of backup copies, the freeing-up of hard disk space, RAM memory or the scanning and cleaning of computers through antivirus are one of the examples of preventive maintenance.

3. Improve – to boost your performance you need to keep an eye on trends and updates.

This type of maintenance is used to develop the resources that are available in your organisation. It’s like a breath of fresh air to already actively used elements.

However, it’s not possible to perform well if you’re not aware of what your competitors are doing, what’s trendy and what kind of needs are characteristic to your clients.   

Day by day technology is moving forward, always evolving and aiming for more. Because of that the whole environment, tools available and the needs of users are not stagnated but change constantly. To keep up with the tempo of these modifications you need to be curious about any new trends that appears and follow them, be aware of the market and your competitors and do everything around constant improvement.

Evolutionary maintenance guarantees that a product or service do not become obsolete but remain updated. This is the best way possible to offer the users the newest technology options tailored to many innovations, depending on the possibilities and resources of each organization.

4. Predict – regular monitoring of not only what’s happening inside your company and the things you’re working on but also the whole business environment, regulations and any other factor that have influence on your product or service.

This practice helps you spot opportunities and threats of what can happen next, recognise the risk that you will be able to prepare for or minimise it.

To anticipate possible failures and to try to avoid them before they occur you can choose diagnostic tools. It’s up to you if you want them to be universal or tailored to your needs. Predicting ongoing changes is often chosen to be checked through the monitoring of computer systems, tests and more.

Although you might work truly carefully on that case, you will never get 100% certainty that everything you had predicted will turn out as you wished. Quite the opposite, parts that have been estimated based on previous consequences may take new way for many reasons that you could neglect.

There’s also a possibility to meet factors outside your organization over which you have no control, for example legal regulations.

But looking directly software maintenance, these fields turn into types such as:

  • Corrective Software Maintenance.
  • Adaptive Software Maintenance.
  • Perfective Software Maintenance.
  • Preventive Software Maintenance.

You can already spot a little difference between these fields above comparing to universal maintenance that is used not also in IT industry but in general. Don’t worry, more specified article focused on software maintenance is already planned. Stay tuned and be ready to expand your outlook on that subject.


However, the various types of maintenance affect each other, coexist and can work simultaneously all for the better for your product or service. This might grow into the key point of your product/service, if you know how to make it work.

Wonder how? There is quick example of such practice: By preventing the aging of apps you can keep your infrastructure up to date, so you also improve it and there’s many more.

Corrective maintenance will work it if the predictive maintenance or preventive maintenance are not able to anticipate the problem beforehand.

Choose right and take actions to not only correct or improve your product but also predict what can happen next and prevent what it’s undesirable.